Current Information for Our Patients

Updated on 9 June 2020

Please Note

  • For all inquiries, please always contact us by telephone first.
  • Please wear a face mask when entering our premises.
  • Prescriptions and certificates will be sent by post.
  • Corona antibody test
  • Corona test
  • Separate infection consultation session in the afternoon.
  • Video consultations

Corona Antibody Test

We are offering improved, quantitative SARS-CoV-2-lgG antibody tests. This blood test can serve to determine a past SARS-CoV-2 infection. We'll be happy to advise by phone if this test makes sense for you.

Corona Test

We are offering PCR throat swabs to test for a Corona infection. Test results currently take about 1 to 2 days to process. Main focus of testing is on patients with medical indications corresponding to Robert Koch Institute (RKI) criteria.

Outside our office hours, we ask that you contact public health institutions. You can reach the on-call medical service by dialling 116 117. Patients calling this number will be tested if referred to a regional test centre by either the public health department or the on-call medical service.

Infection Consultation Session

In connection with the Corona epidemic, we set up a separate infection consultation session in the afternoon as of the beginning of March for patients with cold symptoms. The infection consultation session takes place in a separate room used exclusively for this purpose. This practice contributes to the best possible protection of all patients and employees.

Appointments for the infection consultation session will be made after an initial consultation by telephone. Please contact the reception.

Video Consultation

For patients under home quarantine, we offer video consultations. We carry out these sessions with a certified service provider that meets the requirements for technical security and data protection (as stipulated in Annex 31b of the German Federal Medical Association's Medical Service Agreement). Patients that require consultation via video will need a computer or tablet with a stable internet connection, a camera, a microphone and a loudspeaker. A compatible web browser must be used (Chrome, Firefox or Safari). Please note that other browsers are currently not secure and cannot be used. After obtaining your consent and scheduling an appointment, we will send you the necessary access code for the consultation.